Shipping policy

GUTELA

Last updated: 5 August 2026

1. Where we ship

Gutela ships to United States, all 50 states and the District of Columbia. We do not currently ship outside the United States, and we cannot deliver to freight forwarders.

2. Shipping cost

Free on every order, with no minimum spend. The price you see at checkout is the price you pay for delivery, with no handling fee added later. Sales tax is calculated separately at checkout and is not included in the displayed product price.

3. Processing time

Orders are checked, packed and dispatched within 1-2 business days of payment clearing. Orders placed on a weekend or public holiday begin processing on the next business day.

For orders placed before 5:00 PM (ET), processing starts the same day. For orders placed after this cut off time, processing starts the next business day (Mo-Fr).

4. Transit time

Once an order leaves our facility, transit takes 3-10 business days. Combined with processing, the total time from order to doorstep is 4-12 business days.

These windows are estimates based on how our carriers currently perform. Severe weather, carrier backlogs and peak seasonal volume can extend them. Where we expect a delay on your specific order, we will email you rather than wait for you to ask.

5. Tracking

A tracking number is emailed to you when your order is dispatched. The first carrier scan usually appears 1-3 business days after dispatch. Until that first scan registers, the number will show no movement — this is normal and does not mean the parcel is lost.

You can check the status of any order at our tracking link using your order number and the email address used at checkout.

6. Delayed orders

If your tracking has not updated for 7 business days, contact us at support@gutela.com with your order number. We will open an enquiry with the carrier and keep you informed of what they tell us. A parcel that is simply still inside the 4-12 business day window is not late, and we will say so plainly rather than pretend otherwise.

7. Lost packages

A parcel is treated as lost if 20 business days have passed since purchase and tracking still cannot confirm delivery. We set that threshold well beyond the 4-12 business day delivery window on purpose: parcels that stall in a carrier network frequently reappear, and declaring one lost too early helps nobody. Once a parcel is declared lost we will send a replacement at no cost to you, or issue a full refund — your choice.

8. Incorrect addresses

Please check your delivery address carefully before completing checkout. If you notice an error, email us immediately — we can usually correct an address while the order is still processing, but not once it has been dispatched. Parcels returned to us because of an incorrect or incomplete address are refunded in full once they arrive back, with nothing deducted.

9. Damaged or missing items

Report any damage, or any item missing from a delivered parcel, within 48 hours of delivery. Photographs of the item and the outer packaging help us resolve it quickly. See our Return and Refund Policy for what happens next.